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  • What are the rules or regulations for importing a vehicle?
    Please visit your country’s appropriate government authorities for export rules and procedures for your country. We suggest that you research what is expected of you as a vehicle importer in your country and understand all risks and responsibilities before you import your vehicles.
  • What languages can you do business in?
    English, Japanese and Tongan.
  • Does the Car Price (FOB) on the website include additional costs like freight charge, storage charge, tax and duties, etc.?"
    “Car Price (FOB)” refers to the vehicle’s price only. That doesn't include these fees. Freight charge should be added to the Car Price (FOB) when you purchase the vehicle from us. After receiving the vehicle, you will be responsible for paying port clearing costs, import duties, taxes and any additional fees required by your country or the port of discharge. Please contact local authorities or a reputable clearing agent for further details.
  • Are spare keys provided?
    It depends. If there are spare keys, it will be stated in the car detail page.
  • Can I ask you to change the vehicle’s odometer reading (mileage)?
    We do not do it because it is illegal. Four H Club doesn't take any illegal action whatever the reasons are.
  • Can I request vehicles not listed on your website?
    Yes, of course! Just tell us what you are looking for. We will try to find the vehicle that best suits your request.
  • Can you install audio systems or other parts such as alloy wheels?
    Yes, that is possible depending on your request. Just ask us before we issue the Invoice.
  • Can you ship auto parts inside the vehicle I am buying?
    No, shipping companies will not allow us to put anything inside the vehicle unless it is shipped by container.
  • I found a vehicle on your website and I want to buy it. What should I do?
    Please visit our website “Home” again and click on “How to Buy” and then follow the instruction.
  • How can I recieve the Invoice?
    Here’s how it works in step by step 1st step: After select the vehicle you want to buy from our website, please let us know so we can give you our total best price. 2nd step: After decided the total price, please tell us these following details: Consignee Name (full name) Home address Telephone number Email address 3rd step: After we receive the above details, we will issue the Invoice straight away, and then sent it by email.
  • Can I buy a vehicle for use in Japan?
    Yes, you can. Just send an inquiry from the car detail page that you want.
  • What currencies do you accept?
    We accept payment in USD and Japanese Yen. No other currencies are accepted.
  • What kind of payment methods can we use?
    We accept following payment methods. Telegraphic Transfers (TT) Western Union Money Gram PayPal
  • What is a TT Copy? Where can I get it?
    When you transfer money at your bank, you will receive a Telegraphic Transfer Copy (TT Copy) as a proof of your remittance.
  • Who is responsible for paying the bank transfer fee?
    The buyer is responsible for all bank fees. Please check the cost of this fee with your bank before closing the purchase agreement with our staff.
  • What is the IBAN Code for your bank account?
    There is no IBAN Code for Japanese banks. Please instruct your bank to use the Swift Code.
  • How long does it take for the ship to reach my port?
    We will do our best to ship your vehicle as soon as possible. Please note that shipping duration can be different depend on each country. The duration mention here are estimates based on the information that we have from the shipping company. South Pacific Islands: approximately takes 30 days to 45days Palau: approximately takes 10 days to 12 days Kiribati: approximately takes 30 days to 45 days
  • How can I see if the shipping vessel actually left as scheduled?
    We will email you after the shipping vessel leave Japanese port.
  • What documents do I recieve from Four H Club regarding my shipment?
    You, as an importer, are supposed to receive the following documents: 1. Bill of Lading (B/L) 2. Insurance Document (if your purchase is CIF) 3. Export Certificate (also called the “Deregistration Certificate” or “Cancellation of Registration” form) 4. Commercial Invoice If your government requires, we will also send you the following: 5. Inspection Certificate 6. Export Permit (also called the “Bill of Entry”)
  • Why must I provide the full name and address of the consignee?
    Shipping companies require that full information be provided. The B/L is an official document that proves the owner of the cargo, therefore the consignee's full name and address, as written on his/her passport or ID must be used. Your booking will be delayed by the shipping company if the consignee’s full name and address are not provided. Complete information must be provided. The consignee”s name cannot have any spelling mistakes. Even the smallest mistake can be subject to B/L amendment, which may cost you additional fees and time.
  • Can I track the documents that you will send me?
    Yes. We will email you the DHL tracking number after your documents are processed for dispatch. Then, you can track your documents with that number on DHL website of your country.
  • B/L
    Bill of Lading; a document issued by a carrier, or its agent, to the shipper as a contract of carriage of goods. It is also a receipt for cargo accepted for transportation, and must be presented for taking delivery at the destination.
  • Car Price (FOB)
    1) the car price 2) Free on Board; a term of sale under which the price invoiced or quoted by a seller includes all charges up to placing the goods on board a ship at the port of departure.
  • C&F
    Cost and Freight; a term of sale signifying that the price invoiced or quoted by a seller for a shipment does not include insurance charges, but includes all expenses up to a named port of discharge.
  • Commercial Invoice
    A document required by customs to determine the true value of the imported goods for assessment of duties and taxes.
  • CIF
    Cost, Insurance, and Freight; a term of sale signifying that the price invoiced or quoted by a seller includes insurance and all other charges up to the named port of discharge.
  • Consignee
    A person who will be the “owner” of the car after it is registered in the destination country.
  • ETA
    Estimated Time of Arrival; the date and time in which an air or ship journey is expected to arrive at a named city or port.
  • ETD
    Estimated Time of Departure; the date and time in which an air or ship journey is expected to depart from a named city or port.
  • Export Certificate
    A document that confirms the noted items are being legally exported from their country of origin (i.e., the car’s previous registration in Japan has been cancelled).
  • Export Permit
    A document issued by the Japanese Customs Office that ensures the shipment is in compliance with applicable export control measures.
  • Inspection Certificate
    Certification that the vehicle passed the required pre-export inspection and, therefore, meets the required specifications and is in good condition and correct quantity when leaving the port of departure.
  • Insurance Document
    Proof of insurance for CIF shipments.
  • Intertek
    Intertek International Ltd.; a company solely appointed by the Government of Mozambique to carry out pre-shipment inspections on all imported vehicles.
    Japan Export Vehicle Inspection Center Co., Ltd.; a Japanese-registered company that specializes in pre-shipment inspection and certification of cargo. The inspection certificate issued by this organization is required by the Kenyan government and Zambian government for importing vehicles into their respective countries.
  • Notify Party
    The person that the shipping agent contacts to notify the confirmed arrival date of the cargo’s vessel to the port.
  • Shipping Agent
    An agency responsible for handling shipments and cargo at ports and harbors on behalf of shipping companies (i.e., they represent the shipping company).
  • TT Copy
    Telegraphic Transfer Copy; the paper copy of a bank transfer.
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